About this role
We are seeking a proactive, detail-oriented Accounts Receivable Specialist to join our team and play a key role in managing a portfolio of accounts, resolve payment issues, and drive timely collections through strategic communication and effective problem-solving. This position is critical to support strong cash flow, minimize delinquency and maintain positive customer relationships.
Responsibilities:
• Monitor portfolio task list and prioritize based on account status.
• Proactively manage billing discrepancies and customer claims to support timely collections and minimize past due accounts.
• Maintain accurate and up to date records of all collection activities.
• Promote strong customer relationships while identifying and improving divergent payment trends.
• Troubleshoot and resolve issues contributing to late payments.
• Conduct high volume daily inbound & outbound collection calls and emails in professional manner
• Enforce credit governance policies, risk mitigation controls and escalation procedures
• Utilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationships
• Collaborate with cross-functional teams to ensure customer satisfaction and improve debt recovery.
• Works in a team environment to exceed monthly collection targets, improve cash flow, delinquency, DSO and minimize bad debt
• Adhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond Claims
• Support organizational cash flow objectives through effective collections strategies
• Various duties, as assigned by Corporate Credit Manager to meet A/R goals
Minimum Qualifications:
• 2-year college degree; or equivalent work experience required
• Strong communication skills both verbal and written
• Excellent customer service skills, interfacing via phone and in person
• Ability to handle sensitive customer interactions with professionalism
• Working knowledge of basic accounting principles
• Remain focused and on task in a fast-paced environment
• Possess problem-solving and analytical abilities
• Manage time effectively and adapt quickly to changing priorities
• Proficient with Microsoft Office Suite, proficiency in Excel, and modern ERP's. Billtrust/Prelude preferred.
Travel Required:
No
Qualifications / Skills Preferred:
Vendor Management Intermediate
Troubleshooting Advanced
Teamwork Advanced
Organizational Skills Intermediate
MS Office Software Advanced
Effective Communication Advanced
Computer skills Advanced
Behaviors Preferred:
Innovative Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the
task done well
Persistent & Resilient: Consistent follow-up and outcome focused thinking
Accountability: Take ownership by following through on commitments to meet deadlines consistently without reminders.
Adaptable: Adjusts to changes such as new procedures or technology with ease and enthusiasm