About this role
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio The duties and responsibilities for the Night Auditor include, but are not limited to the following:
Pay Range: $16.75-$18.00 /hr - Weekends required • Create a welcoming environment for our guests. • Register guests and assign rooms, accommodating special requests whenever possible. • Complete pre-registration and blocking of rooms for reservations/guest arrival. • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. • Understand room status and room status tracking. • Know room locations, types of rooms available, and room rates. • Use suggestive selling techniques to sell rooms and to promote other services of the hotel. • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early - check-ins, special requests, and part-day rooms. • Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. • Process guest check-outs. • Post and file all charges to guest, master, and city ledger accounts. • Work closely with all hotel departments to improve service delivery and efficiency. • Use proper telephone etiquette. • Coordinate guestroom maintenance work with the engineering and maintenance division. • Report any unusual occurrences or requests to the manager or supervisor. • Know all safety and emergency procedures, is aware of accident prevention policies. • Ensure the work environment is tidy and well organized at all times (lobby). • Adhere to all health and safety guidelines and standards