About this role
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year. Today, our team is over 200 strong, supporting organisations across a wide range of industries with managed services, cloud, cyber security, networking, infrastructure and modern workplace solutions. We're passionate about helping our customers get the very best from technology, building long-term partnerships and delivering exceptional service. If you're looking for a role where you can work with a variety of customers, influence technical strategy and continue developing your career alongside a talented team, you'll feel right at home here. We're looking for a Senior System Engineer (internal title: Senior Technical Consultant) to become one of our trusted technical advisors. This is a varied role combining project delivery, technical consultancy, customer relationship management and technical leadership. You'll work closely with IT and business leaders, helping customers modernise their environments, solve complex technical challenges and get maximum value from their technology investments. As one of our senior technical specialists, you'll also act as the highest level of technical escalation for the Service Desk, mentor junior engineers and play an important role in driving continual improvement across our customers' environments. Deliver infrastructure, cloud and modern workplace projects across a diverse customer base. Design and implement secure, scalable IT solutions that align with customers' business objectives. Build trusted relationships with customers, becoming a strategic technical advisor rather than simply a support engineer. Proactively review customer environments, identifying opportunities to improve performance, resilience, security and user experience. Lead cloud adoption and infrastructure modernisation projects, including Microsoft 365, Azure and hybrid environments. Ensure customer environments remain secure and aligned with Cyber Essentials best practices. Act as the final technical escalation point for complex infrastructure and support issues. Take ownership of major technical incidents and change requests through to successful completion. Mentor and support Service Desk engineers, helping to develop the wider technical capability of the business. Work collaboratively across Professional Services, Service Delivery and Account Management to deliver outstanding customer outcomes.