About this role
The Medical Assistant & Client Support team member plays a role in delivering exceptional client experiences while supporting efficient clinic operations. This position serves as both a front-office and back-office resource, providing administrative support, appointment management, client care, treatment preparation, and provider support. Acting as a liaison between clients, providers, and the clinic team, this role helps ensure seamless client flow while promoting SkinSpirit's services, products, and treatment recommendations. This position reports to the Clinic Manager and works closely with medical providers and clinic staff to maintain operational excellence and deliver outstanding client care. Client Experience & Front Office Support Provide exceptional client care and customer service in every interaction. Answer and manage a high volume of inbound phone calls. Schedule, reschedule, confirm, and cancel appointments. Greet clients, complete registration processes, and facilitate check-in and check-out procedures. Accurately process client transactions and maintain financial accountability. Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions. Rebook appointments and recommend follow-up services as directed by providers. Provide accurate and timely responses to client questions and requests. Perform opening and closing duties for the clinic. Maintain confidentiality of client information in accordance with company policies and applicable regulations. Medical Assistant & Provider Support Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions. Support providers during treatments and procedures as needed. Ensure all required charting, documentation, and consent forms are completed accurately. Prepare treatment rooms, equipment, and supplies for daily operations. Clean, sterilize, and maintain instruments and equipment according to established protocols. Maintain organized, fully stocked treatment rooms and clinical workspaces. Assist in managing inventory and ordering medical supplies when needed. Support clinic efficiency by facilitating timely and orderly client flow throughout the day. Operational & Team Support Attend required trainings, meetings, and continuing education opportunities. Develop and maintain knowledge of SkinSpirit services, treatments, medical-grade skincare products, and promotions. Assist with social media content and clinic initiatives as directed by Clinic Management or Providers. Efficiently perform administrative tasks, including filing, scanning, mailing, and document management. Travel to other clinic locations for training or business needs as required. Support special projects and perform other duties as assigned