About this role
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people- first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating - bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! Position Overview The Assistant Clinic Manger is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operation are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients Why You'll Thrive at SkinSpirit Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally Entrepreneurial spirit: SkinSpirit does nto have a one-size-fits-all approach. We encourage our employees to thing outside of the box and find new avenue for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, polices and procedures Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients Recruit, retain and develop a high-performing and diverse team Support staff growth through 1:1 touch bases and training Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance Oversee, track and address all client feedback; report to management and share with impacted employees Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees and the company Take initiative to improve systems, policies, and procedures to increase efficiency and level of service Assist the leadership team with additional tasks or duties as requested