About this role
Position: Parking Garage Attendant Location: Truist Garage Address: 303 Peachtree Center Ave. Shift: Monday - Friday, 12:00 pm - 8:00 pm Pay range: $16/hr At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for a reliable and customer-focused Parking Attendant to join our team and help deliver an exceptional parking experience. The Parking Garage Attendant plays a crucial frontline role by assisting customers, supporting daily site operations, ensuring accurate revenue control, and maintaining a clean and safe parking environment. This position directly impacts customer experience and helps keep our operations running smoothly and efficiently. Greet arriving and departing guests in a friendly, professional, and courteous manner to ensure a positive parking experience. Assist customers with parking payment, equipment use, entry and exit procedures, and general parking inquiries. Assist guests with mobile-app or QR-based parking access (no payments handled) Interact face-to-face with customers to resolve questions, concerns, or minor issues; escalate unresolved matters to a Shift Lead, Supervisor, or Operations Manager as needed. Act as a traffic controller by directing incoming guests to available parking spaces and managing vehicle flow within the garage. Control traffic at entrances and exits as necessary and assist guests who may have forgotten where they parked. Conduct daily patrols of the facility and issue violation warnings to tenants or visitors who do not comply with posted garage policies. Process parking fees using POS systems and validations; accurately document passes and transactions in the site logbook. Collect, handle, and manage all front-line revenues accurately and responsibly. Prepare shift reports, complete ticket sorting, and assist with daily bank deposits as required. Balance revenue control sheets for both automated and non-automated parking locations. Maintain accurate records for all revenue-related and operational activities. Keep the parking facility clean, neat, and free of obstacles in accordance with site requirements. Perform litter pickup and seasonal tasks, such as snow shoveling or salting, when applicable. Assist with basic maintenance and minor repairs to parking equipment or facilities as directed by the Operations Manager. Properly operate and care for all parking equipment, tools, and devices used during the shift. Identify, log, and report equipment malfunctions, safety concerns, accidents, incidents, or unusual events immediately to management. Communicate operational updates, customer feedback, or site concerns to supervisors or management in a timely and professional manner. Provide suggestions for improving daily operations, safety, or customer service. Serve as a dependable frontline team member who supports smooth, safe, and efficient garage operations. Communicate professionally at all times with guests, clients, supervisors, and teammates.