About this role
Position: Bus Operations Supervisor Hourly Pay: $24.36 Location: BWI Airport Shift/Schedule: Part Time At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Bus Operations Supervisor plays a vital leadership role in ensuring safe, efficient, and customer-focused transportation operations. This position oversees the daily performance of the transportation division, with responsibility for staff leadership, safety compliance, operational excellence, and client satisfaction. The Supervisor leads by example, supports frontline teams, and ensures service delivery consistently exceeds client and guest expectations. Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies. Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices. Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures. Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise. Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards. Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues. Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication. Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols. Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times. As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity.