About this role
The Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including staff management, revenue control, safety, and client relations. Assist in the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees Act as a point of contact to client tor Property Manager, attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required Fill in to provide coverage for front line positions, as needed Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests Immediately respond to reports of accidents, incidents, or safety concerns Communicate professionally at all times with guests, client, and teammates