About this role
Position: Assistant Manager - Shuttle Operations Location: Charleston International Airport Shifts: Will vary but will include weekends At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Shuttle Operations, Assistant Manager is responsible for supporting and, when delegated, leading the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager. • Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards. • Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations. • Assist in scheduling and workforce planning to ensure adequate coverage and operational efficiency. • Serve as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships. • Monitor and manage facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion. • Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules. • Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements. • Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours. • Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability. • Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges. • Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements. • Communicate professionally with guests, clients, and team members at all times. OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice