About this role
The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations. Responsible for the supervision of 10 staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success. Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship. Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals. Prepare daily, weekly, and monthly operating reports as required. Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. Immediately respond to reports of accidents, incidents or safety concerns. Communicate professionally at all times with guests, client, and teammates.