About this role
Job Purpose The Operations Manager, Juniors & Group Programmes, is responsible for both leading seasonal staff teams and managing the detailed logistics that ensure our Junior and Group Programmes run smoothly. This is a highly hands-on operational role that combines day-to-day scheduling, timesheet tracking, accommodation and budget management with student welfare, client satisfaction, and program quality. This is an exciting opportunity for someone who thrives on both team leadership and operational execution, ensuring every aspect of our programmes runs to the highest standard. Operational & Logistical Management Coordinate accommodation, meals, transportation, academic, and activity schedules across multiple programme locations in North America (Vancouver, Toronto, New York, Halifax, LA, Florida and San Francisco) Manage programme budgets, including forecasting, tracking, and expense approvals Lead centre set-up, preparation, and closure, ensuring materials, equipment, schedules, and bookings are in place Organise and oversee transfers, including coach and taxi bookings, and assign staff to transfers Generate quotes and support the sales team as a programme lead when required Ensuring compliance with all local health and safety regulations and accreditation standards Staff Recruitment, Training & Management Recruit, train, induct, and manage seasonal staff teams. Oversee staff scheduling and timesheet tracking, ensuring accurate reporting for payroll Provide ongoing supervision, coaching, and performance management to ensure staff deliver a high-quality student experience. Allocate staff to residential accommodation blocks to maintain appropriate supervision ratios. Participate in and deliver staff induction and ongoing training throughout the programme. Be a visible and approachable leader, supporting staff on-site with day-to-day operational issues Client & Programme Quality Act as the main point of contact for agents, students, and group leaders, handling enquiries and problem solving promptly Liaise with host universities and college partners to ensure smooth centre operations and resolve accommodation or faculty issues Ensure all correspondence (with clients, staff, partners) is handled professionally and within one business day Implement client feedback procedures and take action where needed Represent the organisation positively at all times with students, staff, agents, and university partners