About this role
This role supports the Head of Learning & Development in delivering programmes aligned to the head office people strategy. Key focus areas include Early Careers, Induction & Onboarding, Colleague Career Pathways, and Customer Care. You will act as a commercially minded L&D expert, designing and embedding creative learning solutions that directly improve retail store performance. The role requires building strong relationships with senior leaders across head office functions and influencing engagement with both existing and new L&D initiatives throughout the year. Deliver programmes of work linked to the head office people strategy, including Early Careers, Induction & Onboarding, Career Pathways, and Customer Care. Build and maintain strong relationships with senior leaders to influence engagement with L&D initiatives. Design and deliver impactful learning solutions that enhance retail store performance. Lead L&D projects from concept to implementation, ensuring solutions are embedded and measurable. Create best‑in‑class induction and onboarding experiences. Develop Early Careers initiatives, including establishing partnerships with education authorities. Produce blended learning tools for both in‑person delivery and LMS platforms. Analyse data to inform decision‑making, measure impact, and demonstrate ROI against retail KPIs. Coach and develop retail management teams to drive high performance. Communicate effectively with stakeholders through clear, engaging written and verbal updates. Behaviours Identifies potential talent and recognises skill gaps. Approachable and inclusive, creating a comfortable learning environment. Responsive yet planned, balancing agility with alignment to the wider people plan. Collaborative, acting as a learning ambassador with a growth mindset. Adaptable, offering flexible solutions to business challenges. Solutions‑focused, thinking creatively to overcome obstacles. Motivating, influencing others through enthusiasm and commitment.