About this role
Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips. Do you aim to reach high standards? Are you only satisfied when your guests are too? Are you highly motivated and do you value the expertise of a well-coordinated team? We are looking for you to support our motivated front office team from the coming winter season 2026/2027. Planning and supervising the daily operations of the reception department, including guest arrivals and departures, room sales, and room allocations for VIPs, groups, and crews. Coordinating and reviewing the work of receptionists. Conducting training for new employees and on-the-job training. Handling guest requests and complaints. Supervising cashiers. Providing information about customer loyalty programmes. Handing over at the end of the shift. Completing administrative tasks. Managing your own cash register with collection, currency exchange, etc. Preparing invoices.