About this role
Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips. What actually makes a grand hotel? It is ahead of its time, creating and nurturing traditions. Would you like to develop your own traditions and strengthen the positioning of your department as a sporty, inviting, warm, and refreshingly uncomplicated 5-star hotel? Do you have an eye for detail and work creatively and independently? To support our front office team, we are looking for you as Assistant Front Office Manager for the upcoming Winterseason 2026. Ensuring that the team has independent and up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures. Administrative and operational activities, participating in relevant meetings, conducting meetings, writing reports and memos, as well as check-ins and check-outs. Direct management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction. Review and optimization of workflows, processes, and standards. Personnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees. Maximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling. Welcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay. Identifying training opportunities for department staff and ensuring that training is carried out. Assisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines. Ensuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures. Performing administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos.