About this role
Elmore Road Veterinary Clinic, located in Southaven, MS, is a well-established and trusted veterinary care provider, committed to delivering compassionate and high-quality care to our patients. Our team is dedicated to ensuring that pets and their owners receive the best possible experience when they visit us. We are passionate about fostering a supportive team culture , where each member’s contribution is valued, and growth opportunities are provided. We are currently seeking a friendly and organized Veterinary Receptionist to join our dynamic team! Our Veterinary Receptionist's typically work 4-day work weeks and rotate Saturday's. As receptionists, you will be guaranteed to receive every Sunday off. Location: 6145 Elmore Rd Southaven, MS Schedule: Monday – Friday, 7:30 AM – 5:30 PM (Shifts start at 7:15 AM) Rotating Saturdays: 8:00 AM – 12:00 PM (Must arrive by 7:45 AM) Client Interaction & Communication: Greet clients warmly and assist with the check-in process, ensuring that their needs are met efficiently. Answer phone calls promptly, providing accurate information about services, appointments, and procedures. Schedule appointments for routine check-ups, emergencies, and surgeries, while ensuring client and patient details are correctly documented. Communicate with clients regarding hospital policies, payment information, and the nature of veterinary procedures. Educate pet owners on pre-appointment requirements, aftercare instructions, and general animal health tips. Patient Intake & Record Management: Accurately collect patient history and update records in our practice management system. Ensure that all patient and client data is up-to-date and properly recorded for veterinary staff reference. Work with the veterinary team to ensure that patient files are organized and prepared for upcoming appointments. Billing & Payment Processing: Process payments for services and procedures, ensuring that invoices are clear and accurate. Handle client billing inquiries and assist with submitting insurance claims as needed. Hospital Coordination & Team Support: Prepare patient charts, ensure relevant medical information is readily available to the veterinary team. Maintain clear and effective communication with technicians, veterinarians, and management to ensure appointments and procedures are completed on schedule. Keep the front office clean and organized, assisting with the stocking of supplies when necessary. Customer Service Excellence: Provide exceptional customer service by building rapport with clients and addressing concerns in a compassionate and professional manner. Handle emergency situations calmly and efficiently, ensuring pets and owners feel supported. General Office Duties: Manage various administrative tasks such as answering phones, filing paperwork, and assisting with office supply needs. Uphold client confidentiality in accordance with HIPAA regulations.