About this role
Major Account Manager $55,000 - $65,000/Yearly Workplace Type: Onsite +15% Travel Who We Are With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock , repairs , decommission , field technical services , parts , PCB disposa l and recycling . Our national network of factories and service centers are strategically located to serve our broad and diverse customer base. Emerald is committed to extending the life cycle of our customers’ equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations. Why work at Emerald? When Emerald Transformer hires someone, we aren’t just bringing a new employee on board. We take our time to make sure we’re surrounding ourselves with those who share our core values and our devotion to quality , dependability , and environmental consciousness . We wouldn’t be where we are today without our Emerald team, and we’re thankful for each person who’s chosen to be a part of our journey as a company. At Emerald Transformer, our employees are our lifeblood. They are the foundation of our business, so we provide employee benefits they can count on. Benefits : Your choice of three different medical insurance programs in addition to, life , vision , and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive and vesting timeline. Our a-la-carte structure allows you to pick the best package for your needs. A 2nd Chance : Here at Emerald, we believe in second chances. That is why we accept and consider qualified applicants with criminal histories in a manner consistent with federal and local laws. We are committed to 2nd chance hiring ! Only by working together can we create a better future. Supplemental Insurance : In addition to our standard plans, we offer tele-medicine, long-term and short-term disability coverage as well as legal services. Paid Weekly : All hourly team members are paid weekly! Paid Time Off : Emerald Transformer employees receive vacation and sick pay annually. Career Pathing : We are growing and promote from within. We’ve surrounded ourselves with a passionate team, determined to reach that same goal. We’ve been in business for over 50 years, and every day, we’re looking for new and more innovative ways to provide better service to our customers and grow our business. The Major Account Manager is responsible for managing Emerald Transformer’s strategic customer relationships and assigned major account portfolio to support long-term customer retention, account growth, and reliable execution of customer commitments. This role serves as a primary relationship owner for assigned major accounts and works closely with Sales, Operations, General Managers, and other internal stakeholders to align customer expectations, quotes, contracts, service needs, and project execution. The Major Account Manager is expected to identify opportunities to strengthen customer partnerships, monitor account trends that may impact Emerald Transformer, and resolve account-related issues in a timely and professional manner. This position requires working knowledge of the transformer industry and the ability to represent Emerald Transformer with customers at account sites, customer meetings, and trade show events. Key Responsibilities Manage assigned major account(s) as defined by the Director of Sales and/or General Manager. Establish, strengthen, and maintain long-term relationships with key contacts within major account organizations. Communicate regularly with major customers to understand needs, respond to inquiries, support account planning, and reinforce Emerald Transformer’s service commitments. Coordinate with Operations, Sales, General Managers, and other internal stakeholders to discuss customer expectations, service performance, project status, quoting needs, and issue resolution. Support account growth by identifying service, product, repair, recycling, field service, logistics, or other transformer-related opportunities that align with customer needs. Monitor customer activity, industry trends, and account-specific developments that could positively or negatively impact Emerald Transformer and communicate relevant information in a timely manner. Handle customer complaints, service concerns, and account issues promptly, professionally, and in coordination with the appropriate internal teams. Suggest solutions, process improvements, service enhancements, and contract-related ideas that improve customer experience and strengthen major account agreements. Become proficient with in-house systems and tools used to prepare, manage, and communicate quotes and account information. Correspond with external and internal stakeholders through phone calls, emails, letters, meetings, and other communication channels needed for account management and project execution. Maintain accurate records related to account activity, customer satisfaction, sales opportunities, quote status, contract needs, and areas for service or product growth. Assist in the formulation, construction, review, and editing of major account contracts, scope changes, and related account documentation. Negotiate changes to pricing, scope of work, terms, or service expectations when needed and within established approval guidelines. Travel up to 15% to major account sites, customer meetings, and trade show events.