About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies Claims North America is seeking an experienced Claims Supervisor to lead a team of Workers’ Compensation professionals, including Adjusters, Nurse Case Managers, and Claims Assistants. This role is responsible for ensuring high-quality claim handling, regulatory compliance, client satisfaction, and team performance while fostering a culture of collaboration, accountability, and continuous development. The ideal candidate will bring strong technical Workers’ Compensation expertise, demonstrated leadership experience, and the ability to mentor and develop claims professionals while maintaining a client-focused approach. Leadership & Team Management Supervise and support Workers’ Compensation Adjusters, Nurse Case Managers, and Claims Assistants. Provide coaching, mentoring, and technical guidance to team members. Assist in training, onboarding, and professional development efforts. Identify performance gaps and develop action plans to improve employee performance and productivity. Conduct regular team meetings and participate in leadership meetings. Promote a positive, collaborative, and high-performing team environment. Assist with interviewing and evaluating candidates for open positions. Claims Oversight & Technical Leadership Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures. Ensure claims are managed in accordance with client requirements, company standards, and applicable Workers’ Compensation statutes and regulations. Monitor claim handling activities, including: Compensability investigations Medical management and treatment plans Return-to-work coordination Reserve adequacy Indemnity and medical payments Litigation management Subrogation and excess recovery opportunities Timely reporting and regulatory compliance Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures. Ensure timely escalation of significant claim concerns and client issues. Client Relationship Management Maintain regular communication with assigned clients and stakeholders. Participate in client meetings, claim reviews, and stewardship discussions. Address client concerns and identify opportunities to improve service delivery. Ensure claim handling aligns with client-specific instructions and expectations. Maintain documentation of client communications and account activities. Compliance & Quality Assurance Monitor claim quality, service standards, and workflow performance. Ensure accurate and timely completion of required state filings and documentation. Review claim files for adherence to regulatory requirements, company best practices, and client guidelines. Partner with Quality Assurance and leadership teams to identify trends and implement process improvements. Assist in maintaining claim closure and performance goals across the team. Operational Support Coordinate workload distribution and coverage during employee absences. Assist with staffing needs and resource planning. Escalate personnel, client, or operational concerns to senior leadership as appropriate. Support special projects and other duties as assigned.