About this role
This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims will be up to £25,000 in value & they will be asked to assist a Multi-Track File Handler on cases up to a value of £100,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point. Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler. The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary. The main aspects of the role will involve: •Review and analysis of files throughout the life of the case, and in accordance with the client guidelines •Develop and maintain client relationships, always keeping the client at the heart of every decision •Formulating an initial strategy for approval by Technical Supervisor. •Legal research •Undertaking telephone negotiations with third party Solicitors •Liaising with the insured and insurers where necessary •Ensuring ‘actions’ are carried out as per the task list within the Case Management System •Accurately recording time •Accurately completing management information processes (MI) •Processing bills •Ensuring all files are kept within ISO 9001 guidelines •To ensure compliance with the SRA Standards and Regulations •Adhere to the Keoghs Values •Ability to work in target driven environment The role will also involve an understanding of the court process, to include: •Drafting defences •Completing allocation questionnaires •Dealing with disclosure and exchange of evidence •Completing listing questionnaires •Completing pre-trial checklists •Instructing Counsel •Drafting CPR Part 18 questions •Drafting CPR Part 35 questions •Drafting Counter schedules Working Hours 35 hours per week working 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.