About this role
We're looking for an experienced global billing & invoicing assistant to work within a dynamic, fast-paced international company in the subscription and advisory space. This individual will be responsible for creating and amending billing services in an accurate and timely manner, whilst resolving disputes and dealing with customer enquiries. You will have the opportunity to create new processes and policies whilst this function is still taking shape. You will be the key contact for all billing and collection queries and will cover a multitude of complex BAU billing/invoicing tasks. A highly motivated individual with the ability to work proactively and independently, you must be able to communicate at all levels and across functions. This is a newly formed role and the successful candidate will help to shape the this function, providing invaluable feedback and suggestions for improvements. Review and manage new executed contracts sent to Finance Contract mailbox by placing each email to its designated entity folder. Collaborate with the team or other department to ensure “accuracy” of billing schedule whenever needed. Review, analyse and understand each executed contract assigned to you to create (a) customer account, (b) create and (c) modify billing schedule in line with new executed contracts terms. Generate invoice once billing schedule is created, send to the client within the same day. Generate credit note with an approval based on existing process/policy. Post cash payment received in the bank on daily basis. Respond to billing and invoicing queries. Develop and maintain strong relationships with stakeholders, facilitating regular review meetings to focus on reoccurring issues and key performance metrics. Review existing policies, find loopholes to initiate revision for process improvement.