About this role
Job summary
To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department across sites. All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority. To make appointments according to clinical need. To ensure patients that need another appointment will be accommodated. All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment. To help make the department run as smoothly as possible. To deal with phone queries regarding all aspects of Respiratory investigation
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need. Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away. Appoint extra clinics to help bring the waiting times down to be acceptable level. Answering telephone queries and if necessary transferring calls to an appropriate member of staff. To undertake other clerical duties as required, appropriate to the grading. To cover reception when needed. Work within the constraints of the DATA Protection Act and attend all mandatory training as required. To attend all in-house training courses as required, enabling the delivery of new service developments/changes
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Job description Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications Essential
Education to GCSE or equivalent. Maths and English grades A-C. RSA stage III typing or proven keyboard skills. Microsoft office including excel and Powerpoint.
Skills Essential
Accurate typing skills. Ability to prioritise workload. Ability to work on own initiative. Excellent communication skills. Planning and organisation skills. Diplomacy, discretion and confidentiality.
Desirable
Experience of working in a customer service environment. Basic understanding of follow up appointments.
Governance Essential
Upholds and models the Trust values
Desirable
Knowledge of Datix reporting
Personal/professional attributes Essential
Understanding of the NHS appointment system
Desirable
Basic knowledge of audit reporting Previous experience of working within a busy environment
Other Essential
The ability to travel between sites KCH, BHD and Thanet CDC
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Kent Hospitals University NHS Foundation Trust
Address Kent and Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
United Kingdom
Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)