About this role
Job summary
We are looking for an enthusiastic and experienced Administrator/Receptionist to work in our Diagnostic Cardiology administration team based at Charing Cross Hospital.
In this role, you will undertake all administrative process relating to Diagnostic Cardiology outpatients including reception and back office tasks.
You must have excellent communication skills, organizational and customer care skills. You will have the personal qualities to deal confidently and confidentially with our patients, clinical staff and other Trust staff and health professionals. You will be flexible in your approach to supporting the service to achieve its objectives and be able to work in a team.
We are committed to equal opportunities and improving the working lives of our staff. Please talk to us at interview about the flexibility you may need.
Please note this post will be a 12-month fixed term, full-time (37.5 hours per week) substantive post, based primarily at Charing Cross Hospital.
For an informal chat, please email Malcolm Neate, Service Support Manager at [email protected]
Main duties of the job
To provide reception service to Diagnostic Cardiology clinical areas Input patient details and booking relevant appointments or admission data on to Cerner Responsible for general administration including post, filing, photocopying and other duties as required Ensuring all data input is timely and accurate. Ensure all enquiries to the department are dealt with politely, courteously, promptly and professionally Provide excellent customer service Provide general non clinical advice to patients and their carers, internal and external stakeholders as appropriate Working with the information department and the Management team to ensure that clinic letters and discharge summaries are received by GPs within the specified time limits Maintain confidentiality of personal and medical details relating to patients, staff and business of the department
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education Essential
G.C.S.E grade C or above in Maths and English or equivalent qualification.
Skills Essential
Numerate and literate Ability to demonstrate customer care skills Tact and diplomacy, helpful, willing, cheerful, flexible, kind and caring Patient, calm under pressure
Experience Essential
Working as part of a team Working within healthcare setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Charing Cross Hospital
London
W6 8RF
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)