About this role
Job summary
The Oncology Unit at Furness General Hospital are looking to recruit a part-time Receptionist/Administration Clerks.
You need to be enthusiastic, motivated and prepared for the challenge of providing excellent customer service to the patients using the Oncology/Haematology services in a warm, friendly environment.
Main duties of the job
You will be required to work at Furness General Hospital with the potential for some very occasional travel to Westmorland General Hospital.You will be able to work as an effective team member, demonstrate effective communications skills both written and verbal and support the team in the delivery of patient focused care. Previous reception team and appointment booking experience together with knowledge of the LORENZO system an advantage.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person Specification
Education and qualifications Essential
Educated to GCSE level or equivalent to include English language and Maths Keyboard skills/computer literate
Desirable
ECDL or equivalent NVQ or equivalent in Customer Care
Experience Essential
Health service experience within a clerical field
Desirable
Previous experience of PAS system/Lorenzo or equivalent Previous Reception experience Customer Care
Skills, ability and knowledge Essential
Ability to deal with information sensitively and confidentially Numerate, good communication skills to include; written, verbal, Ability to work both independently and as part of a team
Desirable
Work to tight deadlines in a professional manner Problem solving and ability to multi task Time management skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Morecambe Bay NHS Trust
Address Furness General Hospital
Barrow
LA14 4LF
United Kingdom
Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)