About this role
Job summary
The overall purpose of the role is to:
Provide a professional and efficient reception service to RLI community midwives , ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality. Provide professional, comprehensive and effective administration support service to the administration and Midwifery team
Main duties of the job
To provide a welcoming and professional approach to all members of the public and staff attending the department.
Undertake general office duties including, answering the telephone, meet and greet, photocopying, organising incoming patient lists. Communicate department information to the management team as required. Ensure that up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
Keep up-to-date with any computerised systems introduced and attend any training required. Maintain department databases and spreadsheets as appropriate, Effective liaison with relevant wards and departments within the Trust and other providers associated with the department to ensure a prompt and effective communication system.
Participate in annual appraisal. Identify and action own development needs and establish personal supervision/mentorship.
Participate in all mandatory training as required by the Trust.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description Job responsibilities
For further details on the advertised position, including main job duties and responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe
Person Specification
Experience Essential
Have a demonstrable understanding of general office equipment ie. Computer, Scanner, Photocopier Knowledge of clerical/admin systems and processes
Desirable
Clerical experience within similar organisation Previous experience within acute care setting
Education and Qualifications Essential
Good numeracy and literacy skills Good general education Lorenzo Reception knowledge
Desirable
Customer care Qualification or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Morecambe Bay NHS Trust
Address Royal Lancaster Infirmary
Ashton Road
Lancaster
LA1 4RP
United Kingdom
Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)