About this role
Job summary
To ensure the delivery of an effective and competent level of support to the PCN INT team by delivering a patient focussed service which promotes proactive care and effective working relationships.
The PCN INT Care Coordinator plays a central role in supporting frail and vulnerable patients to remain safe, well and independent at home. The role will be supporting both proactive and reactive patients, identified through risk stratification tool and will include basic observations and a supportive approach to person centre self-management. The post holder should work within their scope of practice, under agreed protocols, with escalation to registered clinicians as required.
The role will act as a bridge between GP Practices, MDT and other INT services.
Main duties of the job
The post holder will work across all PCN practices and as part of the wider Intergrated Neighbourhood team to ensure efficient and effective patient contacts and assit in the reduction of A&E admissions.
About us
Folkestone, Hythe and Rural Primary Care Network is an innovative, friendly and forward thinking organisation.
We are proud and enthusiastic to be an inventive front runner in the development of Integrated Neighbourhood Team working, which is assisting in shaping the future of primary care, ensuring that patients receive positive and effective encounters enhancing their health and well being.
We are located in the historical South Kent Coast of the Garden of England (Kent). General Practice is changing at pace and we see this as a positive and opportunistic challenge.
Our PCN includes 7 practices with a combined list size of approx 52,000 patients.
Job description Job responsibilities
Promote and support a proactive approach in patient care, working with INT coordinators to identify patients from risk stratification tool and highlighted frequent attenders at A&E
Process and effectively signpost patients and their carers to the appropriate healthcare professional or health/social care, voluntary service depending on the presenting condition
Detect early signs of patient deterioration through basic observations and holistic approved assessment
Complete administration tasks to support the delivery of INT
Support the coordination, delivery and actions for MDTs within PCN
Liaise with PCN services, GP practices, community teams and voluntary services to support patients
Contact patients recently discharged from hospital and support with coordinating onward patient care
Action incoming emails and correspondence as necessary
Accurately detail information on patients records within the clinical system
Bridge the gap between GPs and realities patients face at home encompassing what really matters to them
Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented
Take responsibility for ensuring that internal and external communication systems are fit for purpose
Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate
Demonstrate flexibility and adaptability to meet changing priorities within a dynamic operational environment
Be proactive and contribute ideas for improvement in the way the service is delivered
Support in providing telephone cover: including answering incoming calls, booking appointments, taking messages and signposting patients appropriately
Ensure that all complaints, compliments, concerns, comments and suggestions are escalated appropriately
Able to work on own initiative, prioritising work within defined policies and procedures to set timescales
Manage specific projects as requested by the PCN Operational manager and provide updates on progress
Raise referrals/blood forms and complete other patient related administration tasks
Support the wider team with daily admin support as required to ensure services run effectivley
Person Specification
Knowledge and Understanding Essential
Understanding of Primary Care, GP practices or the wider NHS landscape Understanding of how multi-practice or multi-organisation working operates Knowledge of operational processes, administration workflows or service coordination Effective communicator Understanding of confidentiality, information governance and data handling principles
Desirable
Understanding of PCN governance, DES requirements or NHS programme delivery
Experience Essential
Experience of working within a multi-disciplinary team Strong administrative skills with excellent attention to detail Experience in using the Microsoft Office suite of applications, including Word, PowerPoint and Outlook Experience in completing patient observations Experience of working under pressure and managing varying workloads and changing demands Excellent communication skills with the ability to communicate orally and in written form in a confident, articulate manner Ability to build relationships with others to enable and support collaborative working
Desirable
- Experience of implementing or supporting service improvements - Experience of using IT systems such as EMIS Web, Docman or other clinical systems - Experience of working within primary care - Experience phlebotomist
Qualifications Essential
- GCSE grade A* to C (9-4) in English and Maths or equivalent - NVQ Level 3, Advanced level administrative qualification or equivalent - Completion of STEP / Care Certificate - Demonstrable commitment to professional and personal development
Desirable
- Willingness to work towards further educational qualifications required for the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Folkestone Hythe and Rural PCN
Address Office 10
3-5 Portland House
Hythe
Kent
CT21 6EG
United Kingdom
Employer's website https://www.fhrpcn.co.uk/ (Opens in a new tab)