About this role
Job summary
Due to expansion, we are looking for a part-time experienced Prescriptions Clerk to join our team. This is a part-time position for 20 hours per week.
The work pattern for this role will be:
Tuesday 8.00 am to 13.00 pmWednesday 13.00 pm to 18.00 pmThursday 13.00 pm to 18.00 pmFriday 8.00 am to 13.00 pm
Flexibility to work overtime will also be expected.
If you have excellent attention to detail, strong organisational and time-management skills, effective communication skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Main duties of the job
The Prescriptions Clerk will provide an accurate, efficient and high- quality prescription processing service for registered patients, ensuring all prescription requests are managed safely, promptly and in accordance with Practice policies, NHS guidelines and patient care requirements.
About us
We are a large, friendly, forward thinking Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.
We are a flexible, friendly and supportive Practice. Ensuring our employees feel valued and happy in the workplace is an important value to us.
Job description Job responsibilities
Job responsibilities:
Process repeat prescription requests received via online services, email, and written requests within agreed turnaround timesGenerate repeat prescriptions using the Practice clinical system, ensuring requests are processed accurately within the agreed turnaround time.Process patient requests for prescription items not on their list when appropriateSend, receive and action clinical tasks within the Practice system, escalating issues when required.Check medication monitoring requirements are up-to-date when processing requests.Send and answer tasks to and from the patients registered GP and action as appropriate.Add new medications to patient records from hospital discharge summaries, clinic letters, and other authorised clinical correspondence.Maintain accurate patient records and prescription documentation.Follow Practice protocols for ordering, processing, and tracking controlled drug prescriptions.Actively contribute as a supportive member of the Prescriptions TeamWork collaboratively with clinicians and colleagues to ensure an efficient service for patients.Demonstrate flexibility in supporting wider Practice administrative functions when required.Respond to patient enquiries in a professional, courteous, and confidential manner.Answer telephone calls promptly and direct enquiries appropriately.Ensure safe prescribing processes are followed at all times, identifying any issues requiring clinical review.Support the smooth operation of the prescribing function by prioritising workload and meeting deadlines.Contribute towards continuous improvement of prescribing processes and administrative systems.
Person Specification
Knowledge and Skills Essential
Excellent attention to detail and accuracy Strong organisational, time-management and prioritisation skills Excellent communication skills Strong IT skills Ability to follow procedures, protocols and instructions accurately. Ability to problem solve and to use initiative. Ability to work independently and as part of a team. Ability to maintain confidentiality. Reliability and flexibility. Ability to keep calm under pressure.
Experience Essential
Previous experience as a Prescriptions Clerk, Receptionist or Administrator within Primary Care Experience of working with clinical systems and maintaining accurate records Experience of handling confidential information Experience of managing workload and meeting deadlines in a busy environment
Desirable
Knowledge of EMIS Experience of processing repeat prescriptions and managing medication requests
Qualifications Essential
Educated to GCSE level or equivalent with A to C in English and Maths
Desirable
Recognised qualification in healthcare administration or pharmacy support
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Park Surgery
Address 116 Kings Road
Herne Bay
Kent
CT6 5RE
United Kingdom
Employer's website https://www.parksurgery.net/ (Opens in a new tab)