About this role
Job summary
This is an exciting opportunity to work for Betsi Cadwaladr University Health Board as an Office Clerk on a permanent basis within the Endoscopy Team. The successful candidate will be enthusiastic, highly organised, flexible to service needs as we are running a 7 day service and will develop a wide range of skills in several areas of administration including customer service, time management and electronic record keeping.
Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.
The ability to speak Welsh is essential for this post.
Main duties of the job
The Endoscopy Support Clerk will be responsible for providing an essential support service in the continuing care of patients, ensuring that the casenotes are at the right place at the right time.
The post holder will cross cover in all aspects of the role including, the pulling, filing, preparation, amalgamation and secure transportation/delivery of the casenotes for the purpose of preparing Endoscopy Lists. Providing a professional and efficient reception service within the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. Ensuring that all service users are aware of the importance of tracking the patient record to its correct location.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good standard of education or equivalent experience Ability to organise and prioritise own workload Basic knowledge of principles of confidentiality Welsh Speaking
Desirable
NVQ or equivalent qualification experience Knowledge of NHS Records Management legislation
Experience Essential
Experience of working with Microsoft packages Experience within an office or reception environment involving customer service
Desirable
NHS experience Previous Administrative and Customer Service experience Working with filing procedures
Aptitude and abilities Essential
Ability to sustain accuracy of work and achieve a consistently high standard. Good written & verbal skills both face to face and on the telephone Attention to detail Physical stamina to sustain demanding work load that involves physical agility for long periods. Tactful and motivational Good literacy and numeracy skills Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload
Desirable
Investigative Skills Knowledge of WPAS
Values Essential
Self-motivated, hardworking & enthusiastic. Presents self as courteous, respectful and helpful. Ability to work autonomously Good interpersonal skills, ability to empathise Commitment to providing patient centred care
Other Essential
Remain calm under pressure with the established expectations of the role Flexibility to work the hours required by the post General fitness is required as it is necessary to lift, file and transfer case notes from one location to another, to sort and reorganise appropriately Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Endoscopy Unit, Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)