About this role
Job summary
We are a busy GP surgery in Leeds working over 4 sites we are looking to recruit for our reception teams. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. You must be available to work over the 4 sites Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered
Main duties of the job Reception Duties
Greet patients and visitors in a professional and friendly manner
Manage busy reception desks across multiple practice sites
Answer telephone calls promptly and direct queries appropriately
Book, amend, and cancel patient appointments using the clinical system
Register new patients and update patient records accurately
Handle patient enquiries sensitively and confidentially
Process repeat prescription requests in line with practice procedures
Manage incoming and outgoing post and correspondence
Signpost patients to appropriate services where appropriate opening and closing of the premises
Administrative Duties
Maintain accurate electronic and paper records
Scan, file, and code clinical documents
Support clinicians and management with administrative tasks
Process forms, and letters as required
Monitor shared inboxes and action tasks appropriately
Ensure patient information is handled in accordance with GDPR and confidentiality policies
Support day-to-day smooth running of the practice across all sites
General Responsibilities
Work collaboratively with clinicians, reception teams, and management
Maintain a professional and calm approach during busy periods
Provide cover for colleagues during sickness and annual leave
Follow practice policies, procedures, and health & safety requirements
Attend training and team meetings as required
Maintain confidentiality at all times
About us
We aim to provide high quality services adhering to principles of best practice, promoting equal opportunities and working positively with diversity. We are committed to developing staff to maintain job satisfaction.
We are looking someone who can work up to 30+ hours per week and across a range of days and all sites so we are able to consider a number of candidates.
Job description Job responsibilities
Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer Encourage patients to use online consultation methods in line with practice policies Deal with patients when they arrive for their appointment, in the correct way Answer queries and handling questions both face to face and over the phone Provide the correct information to the patient when they phone regarding their results Take messages from patients and hospitals and informing the relevant person of any information they may need Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients Liaising with the hospitals to resolve queries Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc Requesting hospital transport for a patient who has difficulty getting to a hospital appointment Use extended access appointments
Register new patients to the practice Follow the practice policy regarding DNAs Open and date stamp post, making it available for scanning in a timely manner Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required Any necessary filing Any necessary scanning
Person Specification
Qualifications Essential
GCSE Grade A to C in English and Maths
Experience Essential
Working within a customer service environment
Desirable
Working at a GP surgery or within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Diamond Medical Group
Address Rutland Lodge Medical Practice
Scott Hall Road
Leeds
West Yorkshire
LS7 3DR
United Kingdom
Employer's website https://www.rutlandlodge.co.uk/ (Opens in a new tab)