About this role
Job summary
Byfield Medical Centre is looking for a friendly, enthusiastic, and motivated individual to join our reception team. We are a small rural practice on the borders of Northamptonshire, Oxfordshire and Warwickshire in beautiful countryside.
As the first point of contact for our patients, you will play a vital role in delivering excellent customer service and ensuring patients receive the support they need. No previous GP experience is required we provide full training, including the use of the EMIS clinical system, telephone handling, appointment booking, and all aspects of working in a busy NHS general practice.
This is an excellent opportunity for someone with strong communication skills who enjoys working with people and is looking to develop a rewarding career in primary care. In return, we offer a supportive team environment, comprehensive training, opportunities for career development, and the satisfaction of making a positive difference to patients every day.
The hours are:
Monday 1.00pm - 6.30pm, Tuesday 2.00pm - 6.30pm, Wednesday 2.00pm - 6.30pm, Thursday 2.00pm - 6.30pm and Friday 1.00pm to 6.30pm
Main duties of the job
Welcome patients and visitors in a friendly, professional, and compassionate manner. Answer telephone calls promptly and deal with patient enquiries courteously and efficiently. Book, amend, and cancel appointments using the EMIS clinical system. Signpost patients to the most appropriate clinician or service. Process incoming and outgoing correspondence, both electronically and by post. Maintain accurate patient records while ensuring strict confidentiality at all times. Carry out general administrative duties including scanning, filing, photocopying, and document management. Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
About us
We are a small very friendly team. We go above and beyond for our patients treating them as we would our own families. We work hard but also have social events where we all come together to enjoy ourselves
Job description Job responsibilities
Greet patients and visitors to the practice.
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond and/or redirect all patient and visitor requests accordingly.
Booking, amending and cancelling patient appointments.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Hand out prescriptions/medications to patients.
Deal with patient queries.
Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.
Undertake computerised mandatory training.
Undertake annual Basic Life Support training.
Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.
Attend staff meetings contributing ideas where appropriate.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Person Specification
Qualifications Essential
Ideally educated to GCSE level
Desirable
Previous reception experience or experience of working in General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Byfield Medical Centre
Address Church Street
Byfield
Daventry
Northamptonshire
NN11 6XN
United Kingdom
Employer's website https://www.byfieldmedicalcentre.co.uk/ (Opens in a new tab)