About this role
Job summary
We are looking for a motivated and patient-focused Dispenser to join our friendly dispensing team. This is an excellent opportunity to play a key role in supporting the safe and effective delivery of dispensing services within a busy GP practice.
Working closely with GPs, pharmacists and the wider practice team, you will be responsible for dispensing acute and repeat prescriptions, managing dispensary stock, processing prescription requests and providing a professional, efficient service to our patients. You will help ensure medicines are dispensed safely and accurately, maintain high standards of record keeping, and contribute to the smooth day-to-day running of the dispensary.
We are looking for someone with excellent attention to detail, strong communication and customer service skills, and the ability to work both independently and as part of a team. You will be organised, adaptable and committed to delivering high-quality patient care in a fast-paced environment.
Main duties of the job
The successful candidate will be responsible for safely dispensing acute and repeat prescriptions, managing medicines stock, processing prescription requests, maintaining accurate dispensing records and providing excellent customer service to patients. You will also support the day-to-day running of the dispensary, ensuring compliance with NHS regulations, medicines management procedures and practice policies while working closely with the wider multidisciplinary team to deliver a high-quality dispensing service.
About us
MyHealth is a forward-thinking GP practice providing high-quality, patient-centred primary care across four surgeries serving the rural communities surrounding York. We are committed to delivering accessible, compassionate healthcare that meets the needs of our diverse patient population, with a strong focus on continuity of care and supporting people to live healthier lives.
Our multidisciplinary team works collaboratively to provide a wide range of NHS services, including preventative care, long-term condition management, urgent and routine appointments, and dispensing services for eligible patients. We are proud to foster a supportive, inclusive working environment where teamwork, professional development and excellent patient care are at the heart of everything we do.
Job description Job responsibilities
Job title: Dispenser
Hours: 15 hours per week
Working pattern
Monday: 0800 - 1600Friday 1015 - 1815Job Purpose
The Dispenser is responsible for providing a safe, accurate and efficient dispensing service to eligible dispensing patients in accordance with NHS regulations, Standard Operating Procedures (SOPs) and practice policies.
Working as part of the multidisciplinary team, the post holder will dispense medications, manage dispensary stock, process prescription requests, maintain accurate records and deliver excellent customer service. The role requires a high level of accuracy, attention to detail and a commitment to providing high-quality patient care.
Main duties and responsibilities
Dispensing
Dispense acute and repeat prescriptions safely and accurately in accordance with SOPs.Process prescription requests using the practice's clinical systems and the Electronic Prescription Service (EPS).Maintain accurate dispensing records, including Controlled Drug (CD) registers where applicable.Respond to patient queries and provide clear, professional advice within the scope of the role.Ensure prescription charges are collected correctly and declarations are completed where required.Prepare prescription forms and associated documentation for submission in line with NHS guidance.Stock Management
Receive, check and store medicines in accordance with medicines management guidance.Maintain effective stock control to ensure continuity of supply while minimising waste.Monitor expiry dates and rotate stock appropriately.Ensure medicines, including refrigerated items, are stored safely and temperature records are maintained.Support the management of medicines held for off-site clinical use where required.
Administration
Maintain accurate and confidential records using practice computer systems.Process dispensary invoices and correspondence in accordance with practice procedures.Handle payments and maintain accurate financial records where required.Quality and Compliance
Maintain a clean, organised and safe dispensary environment.Ensure compliance with NHS regulations, professional standards and practice policies.Follow all Standard Operating Procedures relating to dispensing and medicines management.Participate in audits, training and quality improvement initiatives as required.Team Working
Work collaboratively with GPs, pharmacists, nurses and the wider practice team.Support colleagues during periods of increased workload.Promote a positive, respectful and professional working environment.Undertake any other duties appropriate to the role as reasonably requested by the Practice.About You
About YouWe are looking for someone who:
Has excellent communication and customer service skills.Is organised, accurate and has a high attention to detail.Can prioritise workload and remain calm under pressure.Works well independently and as part of a team.Has good IT and administrative skills.Is flexible, reliable and committed to delivering high standards of patient care.Demonstrates professionalism, integrity and a positive attitude.Previous dispensing experience within a GP practice or community pharmacy is desirable. A dispensing qualification is advantageous but not essential, as training and support may be available for the right candidate.
What We Offer
NHS Pension SchemeEnhanced maternity and paternity payEnhanced sick payAnnual leave entitlement that increases with length of serviceOn-site parkingOngoing training and development opportunitiesA friendly, supportive and welcoming team environmentIf you are looking for an opportunity to make a real difference to patient care and would like to join a dedicated and supportive practice team, we would love to hear from you.
Person Specification
Experience Desirable
Previous dispensing experience within a GP practice or community pharmacy. Knowledge of NHS dispensing processes and medicines management.
Person Specification Essential
Excellent communication and interpersonal skills. Strong customer service skills. High level of accuracy and attention to detail. Good organisational and administrative skills. Good IT skills and confidence using computer systems. Ability to prioritise workload and work effectively under pressure. Ability to work independently and as part of a multidisciplinary team. Professional, reliable and flexible approach to work. Commitment to maintaining confidentiality and delivering high standards of patient care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name MyHealth
Address Southfields Road
Strensall
York
North Yorkshire
YO32 5UA
United Kingdom
Employer's website https://myhealthgroup.co.uk/ (Opens in a new tab)