About this role
Job summary
To provide a high quality and comprehensive personal assistant service to the Patient Access and Cancer Services Management teams.
To deal with staff, managers, clinicians and external organisations in a professional and courteous manner, promoting a professional and efficient interface on behalf of the directorate of ophthalmology.
To provide clerical support and maintain records.
To answer general first line queries.
To carry out administrative tasks.
To work to short deadlines whilst responding to changing priorities.
To work as part of a team to ensure an efficient and effective service is provided.
The post-holder will be accountable for their own actions and to manage their own workload.
The post-holder is expected to work flexibly and to multi-task to ensure high quality personal assistance and administrative support is provided at all times.
Main duties of the job
Provide a personal assistant service to the Patient Access and Cancer Services Management teams.
Manage incoming mail, telephone calls, reports and sensitive case matters
Use own initiative to plan time efficiently and prioritise incoming work
Maintain effective communication networks across the organisation
Deal positively and promptly with internal and external enquiries
Act as secretary to various meetings; prepare agendas, typing and distributing minutes and documents, keeping files accurate and up to date. Produce action plans following meetings
Produce accurate and high-quality type written material
Organise and manage efficient filing systems
Undertake project work
Assist team with compliance to internal and external standards/regulations
Collate data and produce reports
To be actively involved in the implementation of any new computer systems that may be introduced
Maintain confidentiality of information at all times
Be responsible for the security and maintaining of staff personal records
To be responsible for the online requisitioning and distribution of stationery, clinical equipment/resources and pharmaceutical products.
To undertake any other duties as appropriate to meet the needs of the service
To undertake clerical duties
To be responsible for the organisation and delivery of workshops, conferences and events
To provide supervision and training to administrative staff on lower grades
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
Please refer to job description and person specification for a full detail of role and main responsibilities
Person Specification
Qualifications Essential
GCSE Grade C or above in Math and English (3) RSA/OCR Text or Word Processing Level 3 or equivalent (3) NVQ Level 3 Business Administration or equivalent (3)
Desirable
Previous secretarial / personal assistant experience (3) Experience of taking minutes (3)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address New Cross Hospital
Wolverhampton Road
Wolverhampton
WV100QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)