About this role
Job summary
Parchmore Medical Centre provides GP services to 15,000 patients in Thornton Heath and Haling Park Medical Practice looks after 3,700 patients in South Croydon.
We are looking for Part Time Patient Coordinators for between 20-28 hours per week
Our first point of contact for patients and to assist patients in accessing the appropriate service or healthcare. Shifts are between the hours of 7:45am and 7:00pm Monday to Friday (8:00pm on Tuesdays & Thursdays plus Saturday afternoons on a rota basis at Parchmore).
Main duties of the job
To provide front of house customer service to all stakeholders with a positive and professional image at all times. Receive, advise and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Advise and support patients and colleagues in accessing all new technological processes and procedures introduced by the practice.
To provide general administration support to the Practice team, including Doctors and Health Professionals
must be flexible to provide cover for staff have excellent customer service skills be a good communicator a team player able to cope under pressure
About us
We are an innovative, forward thinking, multi -award winning GP training practice, with a committed team. We provide multi-professional teaching.
Our practice team consists of full admin & frontline teams, own pharmacists, Physicians Associates, 5 practice nurses, 4 HCAs, 5 Partners and 9 salaried GPs, and have Social Prescribing embedded in our local community.
We offer a competitive package with support for development and the NHS Pension Scheme, if eligible
Job description Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Partnership team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Person Specification
Qualifications Essential
O/GSCE Level qualifications in English & Maths or equivalent A demonstrable commitment to professional development
Desirable
A recognised IT qualification
Experience Essential
Previous experience in dealing with the public Reception experience
Desirable
Previous work experience at a GP Practice Experience of Clinical Systems
Knowledge and Skills Essential
Good computer skills Excellent interpersonal and communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Parchmore Group
Address Parchmore Medical Centre
97 Parchmore Road
Thornton Heath
Surrey
CR2 7ND
United Kingdom
Employer's website https://www.parchmoremedicalcentre.co.uk/ (Opens in a new tab)