About this role
Job summary
We are looking for a highly motivated and experienced Medical Receptionist to join our Practice, to ensure that the reception area runs smoothly and efficiently. Providing a high level of service to patients, doctors, nurses and other members of the practice.
This vacancy is a part time post. For further information contact Joanna Morton.
Main duties of the job
Reception duties
Telephone duties
Management of medical records
Administrative Duties
Knowledge of EMIS Web desired but not essential, full training will be given.
About us
Houghton Medical Group is a long established GP Practice based in Houghton le Spring. We have 6 GP Partners, 1 salaried GP and a full compliment of Admin and Nursing staff. We also have very close working links with other Practices in our PCN.
We are keen to recruit an additional member to our team, who can support us in providing an excellent standard of care to our patients.
Job description Job responsibilities
JOB TITLE
Medical Receptionist
RESPONSIBLE TO
Practice Manager
JOB PURPOSE
To ensure that the reception area runs smoothly and efficiently, providing a high level of service to patients, doctors, nurses and other members of the practice team.
Reception duties
Greet and direct patients and other visitors
Use of appointment system and monitoring flow of patients into consulting and treatment rooms, informing patients of any delays
Ensure that the patients without appointments but who need urgent consultation are seen in an appropriate manner liaising with the GP where necessary and signposting appropriately
Deal with general enquiries and complaints
Respond to needs of the clinical team
Register new patients and those seeking temporary cover, ensuring procedures are completed
Advise patients of relevant charges for non NHS services and accept payment
Enter requests for home visits onto the computer system including all relevant information and where necessary refer to the GP
Ensure that all requests for prescriptions are actioned the same day in line with practice protocols
Action requests for ambulance transportation
Give out test results in accordance with GP instructions
Ensure computer tasks are actioned on a daily basis
Ensure personal and practice emails are actioned on a daily basis
Ensure smooth running of the following days clinics by checking blood requests etc
At the end of the shift ensure any outstanding queries are handed over as necessary
Telephone Duties
Receive and make calls as required
Divert calls and take messages as appropriate
Signpost patients to the most appropriate service for their needs
Total familiarity with the telephone system
Management of appointment system
Ensure total familiarity with all appointment systems and clinics
Book appointments and reviews ensuring sufficient information is recorded to retrieve the correct patient record
Monitor effectiveness of the system and report any problems
Management of medical records
Ensure correspondence, reports, results etc are filed correctly into the electronic patient record
Tagging of new patient records as required
Entry of patient data onto the computer system
Deal with incoming mail from outside organisations and scan / attach to the patient record
Computer System
To be familiar with all aspects of the computer system keeping up to date with new tasks and developments
Familiarity with other IT systems such as Surgery Connect, AccuRx and E Consult
Promote use of the NHS App and support patients with set up if required
Adhere to practice security and confidentiality policies at all times
General
When required, open up reception at the start of day and make all necessary preparation to receive patients
Lock up reception at the end of day, ensuring practice area is totally secured
Observe health and safety guidelines at all times
General housekeeping - ensure reception, tea room and waiting areas are kept tidy
Any other reasonable duties as requested by the Practice Manager
Person Specification
Qualifications Essential
Good standard of general education Mathematics grade 4 or above English grade 4 or above
Desirable
Medical Receptionist qualification Medical terminology training NVQII in Customer Service or equivalent IT Qualification
Experience Essential
Experience of working with the general public Experience of reception / admin work Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Desirable
Experience of working within General Practice Knowledge of EMIS and e-Consult clinical system Knowledge of clinical coding and summarising
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Houghton Medical Group
Address The Health Centre
Church Street
Houghton le Spring
DH4 4DN
United Kingdom
Employer's website https://houghtonmedicalgroup.nhs.uk/ (Opens in a new tab)