About this role
Goal Execute Dätwyler's New Business & Innovation commercial strategy by engaging prospective and existing customers, validating sales narratives in the field, and feeding structured market intelligence back to leadership — enabling faster, evidence-based product and partnership decisions. Key Responsibilities 1. Customer Outreach & Pipeline Execution • Identify and evaluate new business opportunities, technologies, and applications aligned with strategic priorities • Build, qualify and maintain relationships with customers, startups, research institutions, and industry partners • Execute outbound prospecting campaigns defined in the strategic playbooks • Represent Dätwyler at trade shows, conferences, and road shows aligned to the assigned region to stay ahead of market trends. • Coordinate with the internal legal team to execute NDAs and joint development agreements for new prospects. 2. Customer Interviews & Narrative Validation • Conduct structured customer discovery interviews to surface pain points, unmet needs, and future product outlook. • Test and validate sales narratives and value propositions defined by senior leadership, collecting verbatim feedback. • Assess customer receptivity to new technologies and solutions; flag gaps or misalignments to the strategy team. • Gather competitive intelligence from customer conversations; document and escalate findings in a structured format. 3. Relationship Development • Build and maintain trusted relationships with key contacts at prospective and existing client organisations. • Advance conversations from initial engagement through qualification and into joint development or commercial agreements. • Ensure customers are onboarded smoothly to experience Dätwyler technologies; coordinate internally as needed. 4. Market Intelligence & Reporting • Maintain accurate and up-to-date records of all leads, opportunities, and customer interactions in Salesforce CRM. • Contribute structured field intelligence — customer feedback, trend observations, competitor signals — to the senior strategy team. • Support the development of business cases by collecting quantitative and qualitative customer perspectives. • Provide input on opportunity prioritisation and win themes to leadership in regular pipeline reviews. 5. Cross-Functional Collaboration with BUs • Work with Marketing and Business Unit leads to align on value propositions before customer engagements. • Relay customer feedback and external insights to product and innovation teams to inform roadmap decisions. • Contribute to internal reporting and metrics tracking as directed by senior leadership. Candidate Profile Education & Experience • Master's degree in Business, Marketing, Life Sciences, Engineering, or a related field. • 2–5 years of experience in sales, marketing, commercial operations, or business development — ideally in an industrial, medtech, or deep-tech environment. • Demonstrated track record of managing the early stages of a sales or partnership pipeline. Competencies • Customer-facing confidence — comfortable running structured interviews and discovery calls independently. • Results-driven with strong action orientation; moves quickly and follows through reliably. • High energy and entrepreneurial mindset; thrives in a fast-paced, ambiguous environment. • Strong data orientation; able to analyse pipeline metrics and adapt tactics accordingly. • Excellent verbal and written communication skills; skilled at capturing and conveying customer insights. • Collaborative team player with the ability to interface effectively across technical and commercial functions. Tools & Systems • Proficient in Salesforce or equivalent CRM for pipeline and activity management. • Comfortable using AI-assisted tools for research, outreach drafting, and insight synthesis. • Strong Microsoft Office Suite skills (Word, Excel, PowerPoint).