About this role
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission Contribute to the evolution of global communication at BlaBlaCar. You will support the LLM Translation Quality Project, building a scalable, language-agnostic engine that automates and elevates our content across 20+ languages. From defining AI translation quality standards to auditing LLM output, you will bridge the gap between customer-centric content and AI automation, ensuring our support platform is both technologically advanced and human-centric.
This is a four-month fixed-term contract running from June to October
Your responsibilities
LLM Translation Quality Project: Contribute to the design, build and implementation of a language agnostic LLM process, including translation quality reviews and content reorganisation.
Content creation and localisation: Research and produce core content for support channels and manage localisation into 20 languages using AI-driven workflows.
End-to-End content projects: Lead the entire content project lifecycle, from initial conception to stakeholder implementation.
AI: Co-develop prompts and AI agents for our tools. Track key metrics to measure the impact of AI and ensure continuous model improvement.
Required Qualifications:
Exceptional written and verbal communication skills in English.
Proven experience managing content across multiple languages and markets.
A strong understanding of and hands-on experience with AI tools, with a genuine curiosity for building and testing new AI agents.
Adaptable and resourceful, with the proven ability to learn and master new software and tools quickly.
A strong sense of ownership and the ability to prioritise tasks effectively to meet business goals.
Highly organised, structured, and detail-oriented in your approach to content and project management.
Preferred Qualifications:
A background in translation, linguistics, or similar. French language skills are a plus. Previous experience writing content for a customer service or community support audience.
What we have to offer
Hybrid status for this role : 2-3 days at the Office 4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Financial support for home office equipment Minimum 25 days holiday per year Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility programs Employee Stock ownership plan Regular team building events 1 day off per year to test our product