About this role
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Internship: min 4 months to 6 months
Location: Paris (on-site)
Role Overview You will support daily IT operations with a strong focus on hardware and workplace IT. This includes end-user devices, IT stock management, and maintenance of office equipment such as video conferencing rooms.
You will contribute to the IT team’s activities and learn how to operate IT in a fast-growing international environment. This role is hands-on and focused on execution, with opportunities to progressively contribute to improvements and automation.
Responsibilities End-User Support
Provide first-line support for hardware, workplace IT and basic laptop software issues
Troubleshoot laptops, peripherals and common user problems
Assist employees with day-to-day IT needs in the office
Contribute to onboarding and offboarding processes (device preparation, user assistance)
Hardware & Asset Management
Manage IT equipment lifecycle (preparation, wipe, cleaning, recycling, resale) Track and maintain accurate inventory of devices
Organize stock and ensure devices are ready to use
Support procurement and logistics when needed
MDM (Device Management)
Contribute to the administration of the MDM solution (JumpCloud)
Organize and build device groups and policies
Perform daily MDM tasks (enrollment, checks, basic troubleshooting, reporting)
Help maintain and improve device configuration standards
Workplace IT & Office Equipment
Maintain and support meeting room equipment (video conferencing, cabling, screens, audio)
Troubleshoot meeting room issues (connectivity, audio/video)
Ensure office IT setup is functional (desks, printers, basic network access)
Continuous Improvement & Automation
Contribute to improving IT processes and user experience
Document simple procedures, configuration and user guides
Help maintain application installation scripts
Contribute to small automation tasks (based on your technical level)
Support the rollout of new IT tools and solutions
Profile
Student in IT or technical field
Comfortable with everyday IT tools and environments
Strong willingness to help users and good communication skills
Dynamic, autonomous, and reliable
Curious, organized, and motivated to learn
Interest in hardware troubleshooting and workplace IT
At ease in spoken and written English
Bonus
Basic understanding of MDM tools (JumpCloud or equivalent)
Basic scripting knowledge (Bash, PowerShell)
Interest in IT security topics
What You Will Learn
Manage IT hardware in an international environment
Use and administer an MDM (JumpCloud)
Understand IT security basics in a company context
Develop troubleshooting and support skills
Contribute to real IT operations, automation, and tooling