About this role
Senior Service Charge Analyst
We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate, compliant and transparent service charge delivery.
Position: Senior Service Charge Analyst Salary: £42,149 to £46,410 per annum (London weighted) Location: London, Stratford with hybrid working (20% to 40% office based) Hours: Full time, permanent Closing Date: 17th April 2026 Interview Date: Week commencing 27th April 2026 (includes Excel assessment)
About the Role
This is a high accountability role managing a large and complex service charge portfolio. You will take ownership of end to end service charge processes, ensuring accuracy, compliance and clear communication with residents and stakeholders.
Key responsibilities include:
Managing service charge estimates and actuals across a large scale portfolioAnalysing financial data, identifying variances and ensuring accurate cost allocationManaging service charge deficits and driving improvements in cost recoveryInterpreting leases and tenancy agreements to ensure correct apportionmentEnsuring compliance with relevant legislation and regulatory frameworksHandling complex queries and complaints from residents and stakeholdersSupporting tribunal cases with clear, accurate financial informationWorking collaboratively with finance, legal and operational teams to ensure consistency and accuracy About You
You will bring strong technical knowledge and hands on experience within a service charge environment, alongside the confidence to manage complex portfolios.
Essential skills and experience include:
Strong knowledge of service charge legislation and regulatory frameworksExperience managing service charges end to end within a housing or similar environmentSolid understanding of financial accounting principles including accruals, VAT and reconciliationsAdvanced Excel skills including pivot tables and lookupsExperience interpreting leases and applying legislation in practiceAbility to manage large datasets and complex financial informationExcellent communication skills with the ability to engage a range of stakeholders About the Organisation
This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong social purpose, they are committed to providing high quality homes and creating thriving communities.
They place people at the heart of everything they do and are committed to building an inclusive workplace where everyone can contribute and succeed.
Other roles you may have experience of could include: Service Charge Analyst, Service Charge Specialist, Leasehold Analyst, Finance Analyst, Housing Finance Officer, Rent and Service Charge Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.