About this role
Harris Hill is delighted to be partnering with a membership organisation in their search for a Senior Administrator and Case Support Worker
Location: Cannon Street (3 days office /2 day remote)
Salary: £32,000-£34,000
Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.
The organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.
About You
You are an organised, approachable administrator who enjoys supporting both colleagues and applicants. You are confident on the phone and email, with strong digital skills, attention to detail, and experience with databases. Compassion, empathy, and a non-judgmental approach are central to your work
Key Responsibilities
Acting as first point of contact for applicants via phone and emailSupporting casework: allocating cases, following up for documentation, updating recordsMaintaining databases and producing reportsPreparing grant documentation, committee papers, and payment requestsAssisting with partnerships, volunteer management, and beneficiary engagementProviding administrative support to the Welfare Team and wider organisation Essential Skills
Strong interpersonal and organisational skillsMicrosoft 365 proficiency and database experienceEmpathetic, professional, and collaborativeAttention to detail and methodical approachDesirable: Experience with complex needs, change programmes, or the charitable sector Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.
For more information, please send your CV to Lizzy Clark at Harris Hill via the apply button.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.