About this role
Product Owner Digital Permanent About Proximus Luxembourg Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit. With PSF support status, the company has almost 800 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure. Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT. Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets. Your mission: As a Digital Product Owner, you will contribute to the evolution of our digital products and customer journeys, helping to deliver seamless and valuable experiences for our customers across digital channels. Working closely with business stakeholders, UX/UI designers, developers and product teams, you will gather requirements, prioritize initiatives and translate business needs into digital solutions. You will play a key role in the continuous improvement of our websites, mobile applications and customer self-service tools. Your responsibilities Product Development & Delivery • Contribute to the definition and evolution of digital products and services. • Translate business and customer needs into clear product requirements. • Manage and prioritize the product backlog in alignment with business objectives. • Write User Stories, acceptance criteria and functional specifications. • Support Agile delivery by participating in backlog refinement, sprint planning, reviews and retrospectives. • Coordinate the implementation of digital solutions with internal and external stakeholders. • Ensure features are delivered according to agreed priorities, quality standards and timelines. Customer Journey & Digital Experience • Contribute to the design and optimization of customer journeys across digital channels. • Work closely with Telecom & TV Product Managers to improve digital onboarding and lifecycle management experiences. • Identify opportunities to enhance self-service capabilities and customer satisfaction. • Support UX/UI improvements across digital platforms and tools. • Help ensure a consistent customer experience across websites, mobile applications and other digital touchpoints. Business Analysis & Continuous Improvement • Gather, analyse and formalise business requirements. • Facilitate workshops to understand user needs and identify improvement opportunities. • Model business processes and customer journeys. • Monitor digital performance indicators and contribute to product improvement initiatives. • Analyse customer feedback, usage data and business needs to identify areas for enhancement. Support & Documentation • Maintain product documentation and functional specifications. • Create clear user guides, FAQs and support materials. • Provide Level 2 functional support and coordinate issue resolution with technical teams. Your profile: Experience • Minimum 3 years of experience as a Product Owner, Business Analyst or in a similar digital role. • Experience working on customer-facing digital products and services. • Experience in a B2C environment such as telecommunications, e-commerce, banking, insurance or digital services is considered an asset. Skills & Knowledge • Solid experience with Agile methods (Scrum, Kanban) and collaborative approaches (Design Thinking, Story Mapping) • Experience in requirements gathering and backlog management. • Proficiency with digital concepts and tools (websites, mobile apps, CRM, electronic signatures, APIs, etc.) and an interest in new technologies (AI, automation, etc.) • UX/UI expertise and the ability to challenge user flows • Ability to write clear User Stories and functional specifications. • Knowledge of business process modelling and customer journey mapping. • Understanding of digital customer journeys, websites, mobile applications and self-service platforms. • Familiarity with digital KPIs, analytics and data-driven decision making. • Understanding of APIs and digital system integrations. • Awareness of GDPR, accessibility and data security principles. Technical Skills & Tools • Jira or equivalent Agile backlog management tool. • Confluence, SharePoint or equivalent collaboration tools. • Data oriented: comfortable analyzing usage data (e.g., Google Analytics or similar is a plus) • Knowledge of process modeling tools (Visio, Lucid, etc.) and prototyping/mockup tools (Figma) • Ability to collaborate with technical teams to validate the feasibility of solutions and balance functional versus technical considerations Soft Skills • Customer-oriented mindset. • Strong communication and stakeholder management skills. • Ability to prioritise and make informed decisions. • Analytical thinking and problem-solving skills. • Autonomy and adaptability. • Team spirit and cross-functional collaboration. • Structured and detail-oriented approach. Nice to Have • PSPO or CSPO certification. • SAFe knowledge or certification. • Experience in the telecommunications industry or another regulated sector. Languages • Fluent French is mandatory. • English is considered an asset. Our offer: • A professional, stimulating and innovative working environment: Joining Proximus Luxembourg means becoming part of a human-sized company while benefiting from the strength, expertise and opportunities offered by the Proximus Group. You will work within dynamic, supportive and collaborative teams, where team spirit, knowledge sharing and innovation play a central role. • Genuine career opportunities within the Proximus Group: You will have the opportunity to develop your career within Proximus Luxembourg and the Proximus Group, both nationally and internationally. Thanks to the diversity of our activities, internal mobility opportunities and an environment that encourages continuous learning, you will be able to strengthen your skills and grow your expertise in innovative fields such as cloud, data, artificial intelligence, telecommunications and emerging technologies. You will benefit from personalized support and tailored training programs to support your professional development. • An attractive remuneration package and benefits that support your work-life balance: Your salary is defined according to a clear salary framework, taking into account your professional experience, skills and seniority. The recruiter will share the applicable salary range with you before the first interview. You will also benefit from flexible working hours with the possibility of teleworking, as well as numerous benefits: meal vouchers, the possibility of a company car, “quality time” dedicated to supporting your work-life balance (4 hours per month), additional days of leave linked to our collective agreement, sports and well-being activities, and much more. • A company committed to diversity and inclusion: Proximus Luxembourg promotes equal opportunities and provides an inclusive environment where everyone can thrive and develop their full potential. Our multicultural teams, representing 34 nationalities, reflect the richness of our company culture. As part of the recruitment process, a criminal record extract may be requested. Your personal data is processed in accordance with applicable data protection regulations.