About this role
Required Skills / Qualifications: Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). Knowledge of windows Image build process and SCCM deployments Good knowledge on SCCM, Intune, AD and JAMF Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc Experience in handling managed print services , corporate / network printers. Good understanding of Audio/Video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge. Strong Customer service skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On-call requirement for P1/Urgent issues outside regular support hours (local business hours). Possible rotational shifts.