About this role
Job Title Facility ExecutiveJob Description Summary Job Description Facilities Operation
• Manage/Supervise and monitor the functions of HDFC Bund Garden, facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by HDFC SPOC under purview of Contract.
• Monitor the process of reporting and follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC.
• Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
• Supervise in coordination with HDFC Infra team on closures of SNAGs on weekly basis. • Support Transition team in seamless HOTO of the Facility
• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets • Advise HDFC SPOC on additional purchase. • Maintain CSAT on monthly basis. • Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.
• Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
• Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
• Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
• Coordinate with on site team/ vendor on closures of Soft Services SNAGs on weekly basis.
• Advise Site FM on additional purchase required for enhancement of services at the site . • Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
• Conduct Training for vendor staff for enhancement of Soft Service experience at the site. • Conduct Monthly Risk Assessments of all Soft Service activities
• Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management. • Implementing best practices / innovation and sharing report on time • Check on pest control service effectiveness
• Initiate Daily, Weekly and Monthly Meetings with HDFC SPOC and take follow ups on the Minutes of the Meetings till closures. • Delegate additional duties to the team as and when required by the HDFC SPOC • Maintain Decorum, Discipline and highest level of standards at the site. • Establish Suitable KPIs for the Team members and review every quarter for performance evaluation. • Ensure timely submission of Invoices, Returns and relevant Documents. • Assist the Cluster manager to meet client’s requirements. • Incident reporting on time Systems & Procedures
• Adapting C&W processes and systems to meet local requirements and agreeing with HDFC SPOC. • Implementing C&W processes and systems. • Training staff on processes and systems.
Health & Safety and Environmental
• Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties • Implement safe working systems. • Ensuring Accident Log is kept up to date • Reporting H&SE statistics and incidents in Monthly Report. • Ensure all Audits assigned for the site are completed as per Calendar.
Vendor Management
• To liaise with contractors, collect quotations and prepare quotation analysis.
• To make recommendations for approval. Manage Vendors registered with HDFC and submit report on the transactions with them to HDFC SPOC
• Follow up on service level and report to the client. • To keep and revise the existing contracts with different vendors • To liaise with vendors on contract renewal • To compare, evaluate and recommend vendors • Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
Purchasing
• Implement and monitor the Procurement process for consumables and goods in agreement with HDFC Bank Ltd policy and procedure. • To monitor delivery from approved supplier and ensure they follow the SLAs. • Cost Analysis report to be submitted with optimization on pilferages. Monthly Accounting
• Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with HDFC Bank Ltd policy and procedures. • To ensure that the FM team follow the process and invoices trackers are maintained . • To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and HDFC SPOC Inter-Departmental Liaison
• Creating a forum for feedback from HDFC Employees stationed at HDFC Bund Garden and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management
• Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to HDFC SPOC with suitable Plan of Action • Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines. • Review reports on engineering systems operation and maintenance. • Initiate training session on technical service with SME technical (C&W) periodically.
INCO: “Cushman & Wakefield”