About this role
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Job Profile Summary Role: The RN, Nights and Weekends provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.
Qualifications:
• Current license as RN in the state where the employee will be working • Minimum of one (1) year nursing experience; hospice or hospital experience preferred • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet patients’ needs • Excellent critical decision making and problem-solving skills • Excellent clinical and assessment skills • Ability to use equipment with visual and auditory mechanisms • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service • Strong patient service skills • Information seeking / probing skills • Accurate knowledge transfer • Listening, understanding, and responding
• Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits • Ability to work in a cooperative team environment • Able to exhibit a sense of urgency in daily work activities • Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills • Available to work shifts to accommodate extended hours of operation as scheduled • Ability to perform sedentary work with frequent interruptions • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations • Active BLS for healthcare professionals from the American Heart Association or Red Cross. Some locations may require:
• Completes clinical admissions for all Company services including, but not limited to: • Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner • Identifies admission objections, concerns or other entry barriers and provides responses • Educates patient/family on admission requirements and addresses immediate needs • Completes informed consents and initial assessment according to regulations and Company policy • Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs • Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort • Obtains Physician orders • Completes documentation per Company policy
• Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public. • Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment. • Provides all necessary clinical communication timely using SBAR. • Discusses any potential needs with after-hours staff. • Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations. • Obtains medical record information for the referral. • Develops strong relationships with case managers, physicians, etc. at facilities. • Works with Professional Relations Representatives (PRRs) to provide education on all available services. • Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.
Competencies:
• Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with coworkers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job Responsibilities:
• Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families. • Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit. • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships. • Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support. • Completes documentation per policy and procedure. • During times of emergencies (i.e. Hurricanes, etc.), the RN, Nights and Weekends may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.
• Perform other duties as assigned.
Compensation Pay Range: $67,976.53 - $106,213.33
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.