About this role
The S&OP Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets. This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning. The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.
Key Responsibilities
Lead the S&OP Process
• Design, implement, and continuously improve the monthly S&OP cycle. • Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP, Executive S&OP). • Ensure alignment between sales forecasts, supply constraints, and financial objectives. • Present consolidated scenarios and risks to leadership.
Demand Planning & Forecasting
• Own the demand planning process across all channels (Retail, Wholesale, E-commerce). • Develop statistical and judgmental forecasts incorporating: • Historical sales data • Market trends • Product launches • Promotional calendars • Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions • Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.
Supply & Inventory Management
• Partner with Supply teams and distribution centers to ensure optimal product allocation. • Balance service level targets with inventory optimization. • Manage stock allocation strategies • Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.
Financial Alignment
• Ensure the demand plan aligns with financial budgets and latest estimates. • Provide volume and revenue projections to Finance. • Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance). • Support margin optimization through stock strategy.
Performance & KPI Management
• Track and report: • Forecast Accuracy • Fill Rate / Service Level • Inventory Turns • Days of Inventory on Hand (DOH) • Obsolescence & Write-offs • Identify gaps and implement continuous improvement initiatives.
Product Lifecycle & Launch Management
• Coordinate forecasting and supply planning for new product launches and limited collections. • Manage end-of-life planning to minimize excess inventory. • Work closely with global brand teams to ensure local execution aligns with global strategy.
Systems & Process Optimization
• Ensure data integrity across ERP and reporting systems. • Develop dashboards for executive visibility.
What are we looking for?
• Bachelor’s degree in supply chain, Engineering, Business Administration, or related field. • 5–8+ years of experience in S&OP, Demand Planning, or Supply Chain roles. • Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred. • Strong analytical skills with advanced Excel and planning systems expertise. • Proven ability to lead cross-functional processes. • Financial acumen and strong business orientation. • Excellent communication and stakeholder management skills. • High attention to detail with strategic thinking capability. • Fluent Spanish and English are required; French is a plus.