About this role
The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
• Sales - Responsible for:
• Meeting or exceeding personal sales per hour goals • Being a role model and demonstrating excellent selling skills and customer service • Executing successful promotions and special events/pre-sells/GWP’s • Driving sales through customer clienteling • Work with store management to optimize business to business • Achieving assigned $ line goal • Identifying and reducing shrinkage in area • Customer Service - Responsible for:
• Meeting or exceeding SPH goal • Meeting or exceeding credit application goals • Thanking each customer by name following a purchase • Handling each transaction efficiently and accurately • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS) • Building customer clientele base • Recording and protecting personal identifying customer information • General Responsibilities:
• Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department • Ensuring timely set-up including signage for promotional events • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s • Maintaining Belk and vendor professional dress standards (uniforms) and appearance • Cooperating with fellow associates and management • Complying with store policies concerning attendance, tardiness, and associate handbook • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager. • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
Minimum Education & Experience: • No education requirement • Experience in retail preferred • Excellent communication skills • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Physical Requirements: • Ability to use computer keyboard, standard telephone and other related business equipment • Hand manipulation to remove sensor tags • Ability to push / pull 100-500 pounds when moving stock carts • Task demands vary in each department because of the different types of merchandise • Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes • Ability to apply treatment/make-up to customer's face