About this role
Summary: Reporting to the Retail Manager - Operations, the Backroom Team Lead is responsible for overseeing the successful day to day operation of a retail store department.
Responsibilities:
• Provide supervision and leadership to the team members of the department, in partnership with the manager • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution • Foster the growth and development of team members by training various standard operating procedures and processes • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager • Perform administrative tasks related to their assigned department • Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis • Promote company programs to team members and customers • Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed • Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope • Assist in other areas of the store when business needs dictate
Qualifications:
• Two or more years of supervisory experience in a sales or service environment is preferred • Open availability – this position will be required to work store opening and closing shifts, as well as on weekends • High school diploma or equivalent is preferred • Ability to evaluate customers’ needs and make recommendations based on needs • Ability to provide superior customer service and exceed customer’s expectations • Ability to use good judgment and logic • Experience in a related field or outdoor lifestyle • Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund
Bass Pro Shops