About this role
KEY RESPONSIBILITIES 1. Contract Lifecycle Administration
• Manage new and renewal contracts through their full administration lifecycle, ensuring records, approvals and signatures are complete and on time. • Establish unique deal tracking IDs and register crucial contract milestones (including net-new negotiations, contracted renewals, consumption-based purchases and true-ups) to maintain an accurate contract repository. • Maintain a repository of supplier and contract information, keeping metadata, key dates and obligations current and searchable. • Track renewal and expiry dates and drive proactive renewal cycles so no contract lapses or auto-renews unintentionally. 2. Contract Review & Analysis
• Provide end-to-end support for software contract requests, covering both renewals and new software. • Conduct contract review and analysis for software vendors, flagging risks, obligations and non-standard terms for decision. • Assess End User License Agreements (EULAs) for security, legal and commercial risk, and route flagged items to Legal and category owners. • Ensure reviewed contracts comply with the client's agreed criteria and escalate deviations through the correct governance path. 3. M&A Contract Integration
• Standardize, triage and map software portfolios acquired during Mergers & Acquisitions (M&A) using specialized trackers to automate integration task queues. • Triage acquired vendor contracts, assessing obligations, overlaps and consolidation opportunities across the combined portfolio. • Coordinate pre-close and post-close software contract decommissioning strategies, enforcing data-privacy guidelines and gathering legal data-deletion proof to avoid double-billing. • Support consolidation and true-up activity so the combined entity transacts on clean, non-duplicated agreements. 4. VMO & Compliance Support
• Support the Vendor Management Office (VMO) with contract administration, renewals and repository governance. • Review, validate and audit temporary workforce onboarding and extension requests, verifying manager hierarchies, confirming budget approvals and enforcing strict Length of Service (LoS) policies. • Maintain audit-ready documentation of contract changes, approvals and compliance checks. • Prepare contract data and materials for periodic supplier, category and governance reviews. PERFORMANCE & SERVICE LEVELS Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
• Contract Compliance: ensure 100% of reviewed supplier and software contracts comply with the client's agreed criteria (tracked as a KPI). • Renewal Timeliness: complete contract renewals and milestone registrations ahead of expiry for ≥98% of in-scope agreements, with zero unintended lapses or auto-renewals. • Repository Accuracy: maintain ≥99% accuracy across contract records, key dates and obligation metadata. • Customer Satisfaction (CSAT): sustain a CSAT score of ≥95% (≥4.0–4.5 on a 5-point scale) across surveyed interactions, reflecting accuracy, responsiveness and professionalism on every request handled — measured monthly/quarterly per the cross-functional service levels. • Ticket Quality: ensure ≥95–97% of completed requests pass quality-assurance checks, with complete and accurate documentation, correct categorization, and full adherence to the approved SOP for the request type. • Aged Ticket Discipline: perform follow-up actions and update statuses on all open contract tickets every 3 days. • Response Time: respond to ≥95–97% of tickets within the priority-based target window, routed to the correct owner first time, so no request waits on mis-assignment. • Workforce Audit SLA: validate and process standard temporary worker and extension compliance reviews within 3 business days. TOOLS & SYSTEMS
• Contract Repositories: enterprise Contract Lifecycle Management (CLM) databases and supplier-contract systems • ERP & Procurement Systems: SAP (Procure-to-Pay and master-data consoles) alongside corporate guided buying platforms • Workforce Management Platforms: specialized external workforce tracking applications (e.g., Fieldglass) and scheduling systems • Ticketing & Collaboration Tools: advanced ITSM issue-tracking platforms and collaborative spreadsheet logs REQUIRED SKILLS & EXPERIENCE Mandatory
• 3–7+ years of experience in contract administration, contract lifecycle management, vendor management or procurement operations. • Hands-on contract administration and repository/master-data management, with strong attention to contractual detail. • Proven capability tracking contract milestones, renewals and true-ups, and maintaining an audit-ready contract repository. • Sound commercial judgment and the ability to flag risks and obligations clearly for decision. • Strong English communication and stakeholder management, including with external vendors and Legal. Preferred
• Experience with CLM / VMO tooling and supplier-management systems. • Exposure to software-contract and licensing arrangements, including EULA review for security/legal risk. • M&A contract-review experience, including triaging acquired vendor contracts and coordinating legacy software terminations. • Familiarity with contingent workforce onboarding procedures, Length of Service policies and vendor engagement compliance. LEVELS & PROGRESSION (I – III) One job profile spans the levels below; seniority (and compensation) is differentiated by scope, autonomy and ownership. The JD itself is common across levels.
• Level II — administers contracts, registers milestones and manages renewals under SOP, handling day-to-day contract coordination and workforce-compliance reviews. • Level III — is the contract-management SME and line lead — owning M&A contract analysis, EULA/risk review, escalations and governance-review support.