About this role
Job Title
Customer Support Talent PoolSummary of the Role
As a Customer Support Analyst, you will provide first-line technical support to Amadeus customers through phone, email, and chat channels. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.
In This Role You'll
• Accurately document and manage cases using ticketing systems and knowledge tools.
• Contribute to improving internal knowledge resources and support documentation.
• Escalate i