About this role
YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence.
Posted: 2024-08-16 Closing: Until Filled Location: Edmonton Kingsway (Hybrid)
You’re one of those people who knows “good enough,” well… isn’t. We love that about you! You’ve got a knack for continually improving and innovating to deliver well-managed systems, and you enjoy bringing the best out in your teammates, so the team radiates service excellence! Most importantly, you know that no project is complete without the four “-ty’s”: stability, integrity, efficiency, and security.
WHAT MOVES YOU
• You like being in an environment that allows you to connect and interact with people daily but are just as comfortable working independently. • You’re a confident decision-maker who uses sound judgement and reason guided by your integrity and ethics. • You’re a problem solver with an inquisitive, analytical mind. You love coming up with new ways to tackle a challenge and relish digging into the details to find the perfect solution while reducing risk. • Your professional demeanor makes it easy for everyone in an organization to relate to you, regardless of their technical experience. • You enjoy being pushed to being the best you can be.
WHAT YOU'LL DO
• Report to the Team Lead, Insurance IT Operations. • Works in an open office environment. Normal work hours are from 9 – 5, however, considering the 24-7 nature of IT, the position requires participation in an on-call rotation to support incident management and system maintenance efforts. • Actively participate in team standup meetings. • Work within agreed timelines that have been established for tasks and deliverables. • Demonstrate technical mastery and thought leadership within your domain. • Champion change within the team to support our culture of continual improvement. • Inspire proactive systems management and operational excellence throughout AMA’s technical stack. • Oversee the installation, maintenance, and support of data center hardware and software. • Monitor system performance, analyze system issues, and lead troubleshooting efforts to resolve problems. • Support the documentation of your team’s environment considering all stages of operation, operating procedures, and disaster recovery. • Design, build, test, and maintain enterprise technology automation and integration scripts that address complex process flows. • Ensure that all system and application changes are developed, tested, and implemented in a well-controlled environment. • Support the creation and maintenance of standards for design, technical architecture, capacity planning, and security processes. • Actively participate in collaboration with other IT teams to understand and meet technical/functional system requirements. • Evaluate, design, and implement new products, tools and technology that could address both known and unknown organizational need.
WHAT YOU'VE DONE
• Related post-secondary degree or diploma (Information Technology or Computer Science degree) is an asset or more than one year of Infrastructure experience. • Minimum 3 years of Application Systems Analysis, Implementation, Support & Development experience. • Minimum 3 years of Desktop computing experience. • Amazon (Cloud Practitioner, Solutions Architect), Agile (lean, SCRUM, KANBAN) certification would be considered an asset. • You have good communication and presentation skills. • You are able to work in a team environment and collaborate to achieve success. • You are self-motivated, organized, flexible and resourceful person. • You have experience in completing tasks for workplace modernization, capitalizing on newer technological offerings. • Helpdesk experience will be an asset. • Knowledge any of object-oriented programming languages will be an asset. • Experience with the following area of system specialties will be an asset: • ServiceNow • OpsGenie • Guidewire
WHAT YOU'LL GET
• Competitive salary. • Flexible benefits. • Outstanding employer paid Retirement Savings Program. • Great AMA discounts. • Unlimited learning opportunities. • Paid Vacation and other paid time off including a Volunteer Day and Me-Day. • Free parking. • Friendly smiles from all levels of the organization. 😊
-WORK MODEL: Hybrid-Light
- We thank all applicants for their interest; however, only those selected for an interview will be contacted.