About this role
JOB DESCRIPTION: About the Role We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance.
This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull
Key Responsibilities
• Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.
• Document customer interactions accurately and comprehensively within designated systems.
• Identify, collect, and capture relevant information related to product complaints and adverse events.
• Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.
• Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.
• Demonstrate strong time management and attendance practices while meeting service-level expectations.
• Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.
• Deliver professional, positive, and solution-focused support in all interactions.
Required Qualifications
• Fluent English language skills, both written and verbal.
• Strong customer service and communication skills.
• Ability to work effectively within a team environment and adapt to changing priorities.
• Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.
• Proficiency with computer systems and software tools.
Preferred Qualifications
• Previous experience in a technical support, customer support, helpdesk, or contact centre environment.
• Experience supporting healthcare technology, medical devices, or remote monitoring solutions.
• Additional European language skills are highly desirable.
• Experience using analytical tools and reporting software.
What You'll Bring
• Customer-focused mindset.
• Strong problem-solving abilities.
• Excellent communication and listening skills.
• Ability to remain calm under pressure.
• Commitment to quality, compliance, and data privacy.
• Collaborative and team-oriented approach.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.
The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRM Cardiac Rhythm Management LOCATION: United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable