About this role
The Application Engineer represents ZEISS Semiconductor Mask Solutions (SMS). The role is mainly supporting both AIMS® (Aerial Image Measurement System, the system for defect review and repair verification), and MeRiT® (the system which repair tiny defects on photomasks using an advanced electron beam (e-beam). This requires technical knowledge of various systems and components and excellent time management skills.
Key Responsibilities : supporting AIMS®:
• Supports the customer at the production by solving 1st level application topics • Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions • Generally, supports HQ at customer communication • Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems • Trains customer how to use AIMS® system • Defines and documents AIMS®-related application use cases • Elaborates solution concepts together with HQ Application • Tracks customer action items and open issues to support timely closure • Demonstrates and roll out of released software incl. new functionalities for the customer • Prepares and delivers detailed application-focused technical presentations to support sales activities
supporting MeRiT®:
• Builds and maintains advanced application knowledge for MeRiT®, including customer use cases, production challenges and application-related troubleshooting • Takes the lead application support role for MeRiT®, coordinating technical clarification, customer communication and follow-up actions • Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders • Provides pre-sales and post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning • Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics • Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making • Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction • Provides weekly MeRiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support
Requirements :
• University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field • Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred
• Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments • Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues • Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams • Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders • Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required • Willingness to travel domestically and internationally to support customers, participate in technical alignment and attend required training • Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs
Your ZEISS Recruiting Team: Rebecca Felix