About this role
【Key Responsibilities】 • Act as on-site service representative for lithography products at end-customer locations • Perform installation, preventive maintenance, upgrades, and complex repairs on optical and mechatronic systems • Diagnose mechanical, hardware, and software issues and implement effective, cost-conscious solutions in line with internal procedures • Handle service requests via email, phone, or on-site and coordinate service activities with customers • Contribute to the development, testing, and implementation of new service strategies • Document service activities, analyze results, and drive quality and process improvements • Define training content, prepare documentation, and conduct technical training • Serve as the technical interface between ASML, ZEISS and End-Customer • Order, manage, and return spare parts and defective materials per defined processes
【Technical & Service Competencies】 • Execute work on complex equipment and moderately complex systems in cleanroom environment according to standard procedures • Collaborate with an international support team to perform troubleshooting, diagnostics, and corrective maintenance • Strong troubleshooting and problem-solving skills within defined solution spaces • Use product and customer knowledge to communicate effectively between customer and organization
【Reporting & Operational Responsibilities】 • Apply cost-effective decision-making aligned with company policies • Understand and implement service KPI's • Maintain structured documentation to support traceability and continuous improvement
【Qualifications & Experience】 • Master’s degree in Engineering, Optics, Mechatronics, or related field or 5+ years relevant industry experience • Knowledge of the semiconductor industry, preferably lithography • Strong customer orientation and flexibility regarding service hours • Willingness to travel internationally (~30%, Asia and worldwide) • Ability to work independently with a strong hands-on mindset • Excellent written and verbal communication skills in English
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